NHAI debars Bijwasan toll agency for a month, fines it Rs 15 lakh
NHAI said it has debarred the agency collecting user fees at the Bijwasan Fee Plaza for one month and fined it Rs 15 lakh after what it called misbehaviour by staff with road users.
Key points
- NHAI has debarred M/s Riddhi Siddhi Associates from its tenders for one month, according to an NHAI release.
- NHAI said it imposed a Rs 15 lakh penalty over an incident at Bijwasan Fee Plaza on NH-248BB on 5 November 2026.
- NHAI has proposed a one-year debarment and ordered the agency to hand the plaza to a new agency on 14 November 2026.
The National Highways Authority of India (NHAI) has debarred M/s Riddhi Siddhi Associates, the agency collecting user fees at the Bijwasan Fee Plaza on NH-248BB, from its tenders for one month and imposed a penalty of Rs 15 lakh on it. NHAI said the action followed misbehaviour by the agency's personnel with road users at the plaza on 5 November 2026. The Ministry of Road Transport and Highways announced the action on 11 November 2026.
What Happened
According to the release, NHAI has barred the agency from taking part in any ongoing or future NHAI tenders for one month. A user fee collection agency is the contractor that runs a toll plaza and collects tolls on NHAI's behalf.
Citing what it called the gravity of the incident, NHAI said it has also issued a show cause notice proposing to debar the agency and its owners and directors from NHAI tenders for one year. A show cause notice asks the party to explain why the proposed action should not be taken; the release does not say when a decision on it is due. The agency has also been directed to hand over the fee plaza to a new agency on 14 November 2026.
NHAI said that under the contract agreement, the collection agency is responsible for the conduct, discipline and behaviour of the staff it deploys at the fee plaza. According to NHAI, the incident reflected a gross failure by the agency to ensure discipline, proper supervision and compliance with its contractual obligations.
What It Means
For road users on NH-248BB, the Bijwasan Fee Plaza will be run by a new agency from 14 November 2026, according to the release. The release does not say whether the toll rates change.
The case shows that a toll operator's contract with NHAI makes it answerable for how its staff treat motorists, and that NHAI can respond with a penalty, a bar on future tenders and the removal of the operator from the plaza. NHAI said it maintains a zero-tolerance approach to misconduct or indiscipline at toll plazas and is committed to safe and secure travel for national highway users.
Source: PIB press release
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Sources & Citations
- PIB press release — Ministry of Road Transport & Highways