Topic
Consumer commissions hear complaints under the Consumer Protection Act, 2019 at three levels: district commissions, state commissions and the National Consumer Disputes Redressal Commission (NCDRC) in New Delhi.
26 storiesLatest 24 Oct 2026, 21:07 ISTOfficial website
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The Madhya Pradesh State Consumer Disputes Redressal Commission upheld Rs 45,000 compensation against Tata Motors Finance, holding it deficient for insuring a financed taxi under a private car policy.
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The National Consumer Disputes Redressal Commission held that a Varanasi electricity division was deficient in service for not acting on a small unit's request to reduce its sanctioned load.
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The Punjab State Consumer Disputes Redressal Commission held that Oriental Insurance wrongly rejected a policyholder's Rs 2.52 lakh claim as a pre-existing disease and dismissed its appeal.
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The National Consumer Disputes Redressal Commission dismissed IndusInd General Insurance's appeal and upheld an order to pay a car owner the vehicle's declared value with 4% interest.
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The National Consumer Disputes Redressal Commission dismissed Tata AIG General Insurance's second appeal, holding that its reasons for a 340-day delay were not convincing.
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The Chandigarh State Consumer Disputes Redressal Commission held Omaxe New Chandigarh Developers deficient for not delivering a flat due in 2021 and ordered possession within two months with 9% compensation.
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The National Consumer Disputes Redressal Commission held that National Insurance wrongly cut a paper mill's fire claim for under-insurance and ordered it to pay Rs 62.83 lakh more with interest.
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The Uttarakhand State Consumer Disputes Redressal Commission held that LIC wrongly rejected a widow's claims over undisclosed past hepatitis and ordered it to pay Rs 2 lakh with interest.
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The National Consumer Disputes Redressal Commission held National Insurance Company deficient in service for leaving a fire claim unsettled for years and ordered it to pay with interest.
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The Gujarat State Consumer Disputes Redressal Commission held that Oriental Insurance wrongly settled a policyholder's claim on a lower sum insured, and ordered Rs 26,085 with 9% interest.
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The NCDRC has set aside orders directing the Ghaziabad Development Authority to hand over a plot, holding that the alleged forgery and title dispute belongs in a civil court.
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The NCDRC held that a policyholder did not disclose earlier heart treatment in the proposal form, and set aside orders directing Tata AIG Life to pay Rs 4.4 lakh.
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The NCDRC held that Lodha Developers' cancellation of a Worli flat and forfeiture of 10% of the price were within the agreement, as the buyer had defaulted on payments.
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The Uttarakhand State Consumer Disputes Redressal Commission held Oriental Insurance wrongly turned down a car owner's claim, but cut the award from Rs 3,50,000 to Rs 2,69,000, the surveyor's agreed figure.
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The Delhi State Consumer Disputes Redressal Commission held HDFC Bank could levy a Rs 4,03,434 foreclosure charge because a company was a co-borrower, setting aside a refund order.
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The Punjab State Consumer Disputes Redressal Commission held LIC wrongly denied the double accident benefit on four policies of a murdered policyholder, and ordered it paid with 6% interest.
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The Uttarakhand State Consumer Disputes Redressal Commission held that a buyer could not claim under a policy issued in the seller's name, setting aside a Rs 3,42,650 award against United India Insurance.
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The Supreme Court's 16 March 2021 ruling in Neena Aneja v Jai Prakash Associates fixed where consumer complaints filed before the 2019 Act's 20 July 2020 commencement are heard.
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Balram Prasad v Kunal Saha (24 October 2013) fixed how consumer commissions compute just compensation for medical negligence: the multiplier method, loss of consortium and interest, explained.
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On 13 November 1995 the Supreme Court held in IMA v V.P. Shantha that paid medical treatment is a service and patients are consumers. What it decided and how it applies in 2026.
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The Supreme Court's 1993 ruling in Lucknow Development Authority v M.K. Gupta made builder and authority housing delay a deficiency of service under the Consumer Protection Act, with compensation.
Enforcement
Bombay, Gauhati and Madras High Courts and the NCDRC, applying the RBI's 6 July 2017 circular, ordered banks to refund customers for unauthorised transactions where negligence was not proved.
Enforcement
The National Consumer Disputes Redressal Commission dismissed Tata AIA Life's revision petition on 7 November 2024, ordering a full premium refund for a policy sold as a one-time deposit.
Enforcement
The National Consumer Disputes Redressal Commission dismissed 25 second appeals by Reliance Nippon Life on 7 November 2025, holding policies sold as fixed deposits unenforceable.
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In IMA v. V.P. Shantha (1995), the Supreme Court held that paid medical treatment is 'service' under the Consumer Protection Act, letting patients claim for negligence in consumer forums.
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On 5 November 1993, the Supreme Court held statutory development authorities render 'service' under the Consumer Protection Act, exposing them to allottee claims for delay, defect and harassment.
